Anyone experience the setting for a new vehicle that results in multiple visits for warranty work on the same issue(s)?
When / how to file / what is the result, etc?
I have a Ram 2022 Laramie 5.7 Etorque.
Right turn from a stop sign. As I proceed to make the right, the truck's ebrake suddenly engaged and my truck made a brief screech dead stop. Engine off, ebrake engaged.
Off to dealer. Battery dies 10 miles from dealer. AAA tows it to dealer. Dealer gives loaner, called next day, returned to dealer, "too many signals. It has to be the radio"... Are you chitting me??? I shared my concerns of the truck ebraking w/o notice and why I find it challenging to believe the radio is the problem.
"We've reset the radio. The battery held the charge so it's not an alternator. The radio likely stayed on and drained your battery." Explained how would it drain the battery driving 2 hours to their location - it should charge while driving. Everyone's radio is on while driving. "Battery held it's charge. We don't have anything to go with as multiple error codes were given and that's because the battery died."
We (wife and I) go out to truck and turn it on. This appears:
Back inside. Show picture to dealer service. "We manually reset the radio. "We'll take another look."
Ten minutes later, "Okay, everything is good now."
Go out to truck again.
Again, turn it on and Presto! 13 minutes later Same chit!
Go back in show the pic again with the new time. "Again?" Service guy says. Yep, again. It's saying Brake System Alert. That's a bit concerning considering the situation that led us to call you and drive down for you to eval/fix.
Well, take the loaner truck again. We'll have to look into it again.
This morning, dealer call says truck is ready to p/u.
Back down. "We did a factory reset of your radio. It should be good now."
I'm at work. Wife p/u truck.
Leaving lot (2 hr drive) she took a pic of the dash. Note battery. I would have shown the battery to the service person before leaving though not faulting wife. Difference how we go about life.
Arrive at home wife takes another pic of dash. Note battery.
Hey though radio doesn't say B"rake System Alert". Side note: nor did it when the ebrake automatically engaged while turning from a stop sign.
Any thoughts how to resolve this? It's concerning to drive a truck that pulled this crap - then to see the alert pop up that indicates a common theme for the reason we brought it in.
When / how to file / what is the result, etc?
I have a Ram 2022 Laramie 5.7 Etorque.
Right turn from a stop sign. As I proceed to make the right, the truck's ebrake suddenly engaged and my truck made a brief screech dead stop. Engine off, ebrake engaged.
Off to dealer. Battery dies 10 miles from dealer. AAA tows it to dealer. Dealer gives loaner, called next day, returned to dealer, "too many signals. It has to be the radio"... Are you chitting me??? I shared my concerns of the truck ebraking w/o notice and why I find it challenging to believe the radio is the problem.
"We've reset the radio. The battery held the charge so it's not an alternator. The radio likely stayed on and drained your battery." Explained how would it drain the battery driving 2 hours to their location - it should charge while driving. Everyone's radio is on while driving. "Battery held it's charge. We don't have anything to go with as multiple error codes were given and that's because the battery died."
We (wife and I) go out to truck and turn it on. This appears:
Back inside. Show picture to dealer service. "We manually reset the radio. "We'll take another look."
Ten minutes later, "Okay, everything is good now."
Go out to truck again.
Again, turn it on and Presto! 13 minutes later Same chit!
Go back in show the pic again with the new time. "Again?" Service guy says. Yep, again. It's saying Brake System Alert. That's a bit concerning considering the situation that led us to call you and drive down for you to eval/fix.
Well, take the loaner truck again. We'll have to look into it again.
This morning, dealer call says truck is ready to p/u.
Back down. "We did a factory reset of your radio. It should be good now."
I'm at work. Wife p/u truck.
Leaving lot (2 hr drive) she took a pic of the dash. Note battery. I would have shown the battery to the service person before leaving though not faulting wife. Difference how we go about life.
Arrive at home wife takes another pic of dash. Note battery.
Hey though radio doesn't say B"rake System Alert". Side note: nor did it when the ebrake automatically engaged while turning from a stop sign.
Any thoughts how to resolve this? It's concerning to drive a truck that pulled this crap - then to see the alert pop up that indicates a common theme for the reason we brought it in.
