Shout out to Caldwell/BTI customer service

[Addicting]

I just wanted to send a public shout out to BTI Customer Service. They own Caldwell and really treated me well this last week. I have one of their chronographs and it has been giving me fits for the last few months. More error coeds than readings, it has been a real pain in the arse. Mine was a older version with the data port, I contacted them about a update and after a few questions and a pic of it they sent me a new one in the mail, no charge.

I applaud them for stepping it up when they didn't have to, I look forward to purchasing from them again.

Tony

 

[nhn2a]

I had a problem with one of their bags starting to come apart at the seams. I contacted them and without any proof of purchase or even photos, they sent me a brand new one. I 2nd that they have great customer service.

 

[Steelsearchin]

Suh-wheat!! Forgot to tell you I struck out w/ the guys at work.

Congrats on the new toy.

 

[Addicting]

Suh-wheat!! Forgot to tell you I struck out w/ the guys at work.

Congrats on the new toy.

Thanks, I was getting ready to pull out the credit card for a better one and I figured I would give the old one a chance with the update, to my surprise it manifested into a new one.

 

[MThuntr]

I had there case prep station shit the bricks after about 500 pieces of 5.56 brass. They sent a new one but advised me I need to work in smaller batches.