Eberlestock Customer Service

[44hunter45]

Shout out to Eberlestock customer service.

I had a bad zipper on a piece of their gear (Batwing pouch). I emailed customer service, they responded with a request for a picture.
They asked for my address and a new one is on its way.
If I had read their warranty process completely I would have sent the picture with the FIRST email and saved a step.

 

[belshawelk]

While I am not an Eberlestock user I went in to the showroom in Boise because I wanted to get their frame pack (mainframe). Great customer service. Sized me up, adjusted everything. If I wasn't a KUIU Kool-Aid drinker I would buy their packs.

Got the pack and batwings. Hope to get it bloody in November

 

[ismith]

Eberlestock packs are #1 as far as I'm concerned.