LopeHunter
Well-known member
Time to Karen up and ask for the manager. Then ask the manager to show you the written policy.
When I was having service parts shipped to UPS drops all over the region, I kept my own database of their hours for all our techs. Frustrating as hell to drive to Pendleton or Hermiston for a pickup and find a sign that they are only open M,W,F after 3PM or some such. Tech day wasted OOS assigned to a call, second trip required, etc.
As weird as it seems, every UPS customer center has policy leeway on a lot of things. They set their own hours, etc. Worse with Fedex.
Also true of their interpretation of the law. We had Fedex locations that would not ship or receive any package with the required label for Lithium batteries. The law said those "may not travel on any aircraft serving passengers." I used to go around with Fedex all the time on that one. "Just how many passengers do Fedex planes carry? NONE - Can you explain your policy?" Eventually you would get to " There doesn't have to be a reason for it, it's our policy. "
I do think some FedEx packages at times do end up on commercial flights with passengers. I had to take HazMat training to ship with FedEx and took two days of online reading then testing. Some items are no-go on passenger flights but others are okay in small quantities with sufficient packaging. Interestingly enough, UPS and FedEx interpretations of HazMat diverge significantly for items we ship in small quantities per parcel (adhesives, epoxies, lithium batteries). FedEx had more hurdles re labeling, declarations and available methods could ship the materials.