My uncle gave me a pair of binos that were manufactured in 2005. I called Swarovski last week to send them in for a checkup and cleaning as the eyecups were messed up. They just had me order the eyecups and then told me they don’t clean optics. Now I just sent my 10x42 els in 6 months ago for cleaning. Is this a new thing or should I contact a manager ?
Swarovski cleaning
- Thread starter MaddH
- Start date
Boarmaster
Well-known member
I have not heard that they no longer clean them. When you call again you will certainly get someone else. What did they say when you told them you just had the service 6 mos ago.
I never told them that . This is the first time I’ve ever had not so great of service help.
Boarmaster
Well-known member
Suprising.
I’ve had Swaro clean my binoculars before. My terminology might have been different than asking for a cleaning.
My experience with Swaro customer service has been A+ over four different products. It’s mostly repairing my stupid mistakes.
My experience with Swaro customer service has been A+ over four different products. It’s mostly repairing my stupid mistakes.
Yes they did, about $24 a piece
Seems cheap for a pair of binos you didn’t have to buy
Yep no complaints at all about having to buy them. Just would be nice to get a through cleaning
Caseknife
Well-known member
Around 2011 I sent in a pair of 8x30 SLC binos that the hinge was getting loose, pretty sure that I got a new pair in return no charge. Haven't tried to send anything in for just cleaning, may have to word it differently next time.
