Swaro EL eye cups sticking when retracted

[Khunter]

So, my EL’s eye cups , bought in 2019, tend to stick in the closed position and are HARD to extend. No grit/dirt in them and have rinsed in hot water to be sure.

I pretty much have to remove them and grab on lower part with a plier to get them to reextend fully.

Have rinsed in hot water in ade they were gunned up and they are not. Suggestions?


Need to be able to turn them in and out easily. Advice from those in the know appreciated. I probably won’t toss the binos in the trash regardless but would like to fix this issue.

Thx.

 

[cahunter805]

Call Swarovski. They will send you a new set of eyecups. They come with a little grease in them so you might have washed it out also.

 

[jimh406]

Tract fixed what I didn’t like. Hopefully, Swaro will for 4 times as much.

 

[MTTW]

Do you pull up as you turn? If I push even slightly they are 10 times as stiff. I rarely turn mine as I never take my glasses off while glassing.

 

[Oak]

Tract fixed what I didn’t like. Hopefully, Swaro will for 4 times as much.

LOL, Swaro won't charge a thing.

 

[Khunter]

LOL, Swaro won't charge a thing.

fact!! I just called and they are sending a new set of eye cups for zero dollars.

 

[Khunter]

Do you pull up as you turn? If I push even slightly they are 10 times as stiff. I rarely turn mine as I never take my glasses off while glassing.

I do pull up, you saying do not do that? When the new set comes in I do not want to wreck 'em.

 

[MTTW]

I do pull up, you saying do not do that? When the new set comes in I do not want to wreck 'em.

I do pull up, it is a very coarse "thread" for lack of a better word. I have thought mine were sticking before because the harder you try the worse it gets. Sounds like you have something else going on. Glad the company stood behind them.

 

[cahunter805]

fact!! I just called and they are sending a new set of eye cups for zero dollars.

Exactly the kind of service that keeps me buying Swarovski!!

 

[MaddH]

Mine had the same problem 6 months ago, sent them in and they repaired them free of charge . Plus they cleaned them and found another problem I didn’t realize I had

 

[Khunter]

Mine had the same problem 6 months ago, sent them in and they repaired them free of charge . Plus they cleaned them and found another problem I didn’t realize I had

what extra problem did they find?

 

[F250]

I had a similar issue with mine. I called them and sent them in. They came back looking and functioning like new. No charge.

 

[MaddH]

what extra problem did they find?

The collimation was off

 

[Caseknife]

I have the newest EL's and was having issues with the eye cups, until last week in Colorado. Did not work the same as my SLC cups. The latest EL's kind of have a toothed-step, for lack of better words and you can't pull as you turn unless you push also. Works better to just lightly hold the cups and turn, you can feel the notched steps