Mercari = Bad Business

[elkduds]

Never again will I do biz w Mercari. I bought a jacket from seller JenniferK. She posted a fraudulent picture of the item. Her ad copy was a flagrant misrepresentation of a poly-filled jacket as "800 fill power down." The second the jacket arrived I notified JenniferK and Mercari customer service of the problem and request for return/refund. Seller never responded. Mercari disregarded its stated return policy and denied my claim, after I sent them the original ad and pics of the jacket labels proving the ad was a lie and the seller was a fraud.

I paid w Paypal (kudos), who honored my claim for return/refund after I sent jacket to Mercari's Palo Alto CA address. PP refunded my original payment after telling me Mercari never responded to their request for info. I still took the hit for return shipping.

Mercari will not allow me to leave feedback for JenniferK. No wonder she has only 1 bad review out of over 400 transactions. Thus endeth my first and last Mercari transaction. I'm CCing this feedback to my personal and business emailboxes and suggest you do likewise.

 

[homers]

I made the same mistake, only once and never again.

 

[jeremys4]

I just don’t trust the internet for business call me a caveman but I don’t buy anything I’m not touching.

 

[elkduds]

Bump for the weekend HTers

 

[tzone]

I just don’t trust the internet for business call me a caveman but I don’t buy anything I’m not touching.

i would buy something from toms on sites like this. But otherwise I need to fondle it.

 

[dirtclod Az.]

I just don’t trust the internet for business call me a caveman but I don’t buy anything I’m not touching.

Touching without paying is frowned upon...Ha!,Ha! 〽

 

[rwc101]

I thought the whole thing seemed sketchy after seeing their commercials.

 

[Archelk]

I have had good success with them for a few purchases. However, I think I may have gotten gyped! On Saturday I ordered some 12x50 Vortex Diamondback binoculars from a seller with good reviews. They accepted and the process started. About an hour later, Mercari sent me an email saying the “seller” canceled my order and they had issued a refund. I went to message the seller to see what was up and it says that Mercari canceled the seller!!!! All I can hope is that the binos show up in the mail and we can converse via USPS and handle payment that way!

 

[OntarioHunter]

Thanks for the advice. It seems I'm also a caveman since I'd never heard of Mercari before now.