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  1. onX Hunt

    Ask your onX Hunt questions here!

    That's a great suggestion. We'll pass that along to our GIS Team!
  2. onX Hunt

    Ask your onX Hunt questions here!

    Sorry about the trouble there! I've been trying to replicate this issue on my phone, but have been unable to do so. This definitely sounds like a bug. Please send our customer support team an email so that they can take a look at your account and get this corrected for you. That email address is...
  3. onX Hunt

    Ask your onX Hunt questions here!

    Thank you for the feedback! We will pass that along to the team.
  4. onX Hunt

    Ask your onX Hunt questions here!

    That would explain the difference between what you and Khunter are seeing. Android and iOS are different in that aspect. Just out of curiosity, would you be able to send over a screenshot of an area in Minnesota that appears to have old imagery, along with coordinates? This can be a totally...
  5. onX Hunt

    Ask your onX Hunt questions here!

    -We did recently update Minnesota with newer imagery that is much more current than what we had previously. If you're still seeing older imagery on your map, that could be caused by a caching issue. If you can try clearing the map cache, that should resolve this for you. -We are working to...
  6. onX Hunt

    Ask your onX Hunt questions here!

    Would you be able to send over a screenshot of what you're seeing on your end by chance? That will help us to troubleshoot this for you.
  7. onX Hunt

    Ask your onX Hunt questions here!

    Sorry about the trouble with the BMA boxes! Do you notice any differences in whether those boxes show as you zoom in and out? Do they seem to disappear as you zoom out farther, but reappear as you zoom in closer, for example? If you go into the settings on your friend's phone, you should see an...
  8. onX Hunt

    Ask your onX Hunt questions here!

    We're sorry about the trouble there! Can you take a screen recording and send it to our email? That will help our support and engineering teams look into this issue and work to get it rectified for you. Our email is [email protected] if you're able to get the app to get a recording of this issue...
  9. onX Hunt

    Ask your onX Hunt questions here!

    Sorry about the trouble there. It might be best to give us a call and we can assist you over the phone. Our number is (406) 540-1600.
  10. onX Hunt

    Ask your onX Hunt questions here!

    Without knowing the email your account is under, it's hard to diagnose what is going on with your account. Please send us an email to [email protected] or call us at (406) 540-1600 and we'll get everything back up and running for you.
  11. onX Hunt

    Ask your onX Hunt questions here!

    At the present moment, sharing is only available from one app to the same app. Hunt to Hunt, Backcountry to Backcountry, etc. So to be able to share a waypoint with your wife, she will need to have the Hunt App downloaded on her phone.
  12. onX Hunt

    Ask your onX Hunt questions here!

    Sorry about the trouble with the Forest Visitor Maps layer! We're able to replicate this on our side as well, which is the first step to correcting this bug. We're currently in touch with the Engineering team, and they will begin working to get this rectified.
  13. onX Hunt

    Ask your onX Hunt questions here!

    Sorry about the trouble there! We've seen this issue pop up a few times recently. Typically, if you can have the person sharing the waypoint send it over again, that will generate a new share link. When you accept the new shared waypoint, you should be brought to that area on your map.
  14. onX Hunt

    Ask your onX Hunt questions here!

    That's an excellent recommendation. We'll pass that along to the engineering team!
  15. onX Hunt

    Ask your onX Hunt questions here!

    They should show up on her phone if she force closes the app and then reopens it. If they do not, she may need to log out of the app on her phone and then log back in. After logging back in, you should see them showing.
  16. onX Hunt

    Ask your onX Hunt questions here!

    This is a pretty complex issue, potentially. Please give us a call when you get a chance, that is going to be the best way to troubleshoot this for you. Our phone number is (406)- 540-1600.
  17. onX Hunt

    To make sure you are properly prorated for your upgrade, please give us a call at (406)...

    To make sure you are properly prorated for your upgrade, please give us a call at (406) 540-1600. Our customer support will make sure that you are not charged the full price for an upgrade to Elite.
    • onX Hunt
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  18. onX Hunt

    Ask your onX Hunt questions here!

    Hey folks, we justed wanted to let you know that we will be out elk hunting from September 7th through the 15th, so we will be unable to respond to inquiries in this thread until the 16th. If you have a pressing issue, please send an email to [email protected] and our customer support folks can...
  19. onX Hunt

    Ask your onX Hunt questions here!

    That's a good question. We do currently try to optimize our data and features so that they work as well as possible in areas with less than stellar cell service, however, there is only so much that can be done in that area. You're probably already using offline maps, but that really is the best...
  20. onX Hunt

    Ask your onX Hunt questions here!

    To troubleshoot this issue, we'll need to take a look at your account on the backend. That is a little tough to do via forum thread, so please give us a call or shoot us an email so we can get this corrected for you. Our email is [email protected] and our phone number is (406)-540-1600.
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