orarcher
Member
My son has been having some issues with Winchester. Below is a detailed description of the ordeal.
Video:
[video=youtube_share;80Fax49fUAI]https://youtu.be/80Fax49fUAI[/video]
In his words:
- about a month ago, early December, I was out in the duck blind hunting and just enjoying a nice sunny day in December when a nice drake Blue bill comes zipping by. I get excited, draw my gun, take the safety off, pull the trigger, and nothing happens. So, I was like, what just happened. I pull the gun down to my hip, the barrel still facing out away from me and my friend and the gun goes off, flies out of my hand and lands in the water behind me. Scary. So, I thought what the heck? Maybe the shell was partially wet and that it didn't ignite right away? Who knows. So, I continue to hunt. Happens 2 or 3 more times that day. The trigger just wouldn't work. I knew that it could go off so I kept it pointed in a safe direction and ejected the shell and reloaded a new one and it sometimes went off and sometimes didn't. Here is a video of a at home demonstration.
Now the next day, I called into Winchester and asked if they had any idea of what it could be and asked if I could just buy a new firing mechanism because that's what I thought it was. The guy on the phone said "why not just send it in?" I said "I don't want to pay a company money to fix it if I can fix it myself. He said " well it's under a 5 year parts and labor repair warranty so whatever it is it will be covered" I (not knowing about that warranty) said "wow that's awesome!! Here's what I'll do, I will go buy this same exact shotgun again and ship this gun to you because it's the middle of duck season right now and I can't afford to not have a shotgun to hunt with." He said, "well that's an expensive way of doing it but ya go buy another one and send yours in" so I did.
A month later, I receive a letter with an estimate in the mail explaining that the gun is in need of a new trigger/firing mechanism. (I already assumed that) and that they want to charge me $259.07 to do the repairs. So I think to myself "that's odd" and I give them a call. Instantly I get a guy that says I have treated my gun horribly and don't maintain it and that it's all my fault and not a faulty product from them. He continues to go into detail about it repeatedly saying that he's gonna be upfront and blunt about it. He says there's rust in there and that they would need to replace the unit. So, I told him that I don't want to be spending another $260 on the gun and I just want the gun back and I'll just buy the firing mechanism. ($100) He says " well the mechanism is a controlled part and I could not buy it" so I said well I don't understand how I'm in this situation. I call and ask to get help and order the mechanism or what not and the guy tells me it will be covered under warranty and now you guys are telling me I owe you. And to top it off I went out and bought the same exact shotgun again.......... I'm really bummed about this and would caution anyone thinking about buying a Winchester firearm to really dig deep and think about it. Don't get me wrong. I LOVE THE SXP!! But that leaves a bad taste in my mouth about Winchester and their customer service.
Video:
[video=youtube_share;80Fax49fUAI]https://youtu.be/80Fax49fUAI[/video]
In his words:
- about a month ago, early December, I was out in the duck blind hunting and just enjoying a nice sunny day in December when a nice drake Blue bill comes zipping by. I get excited, draw my gun, take the safety off, pull the trigger, and nothing happens. So, I was like, what just happened. I pull the gun down to my hip, the barrel still facing out away from me and my friend and the gun goes off, flies out of my hand and lands in the water behind me. Scary. So, I thought what the heck? Maybe the shell was partially wet and that it didn't ignite right away? Who knows. So, I continue to hunt. Happens 2 or 3 more times that day. The trigger just wouldn't work. I knew that it could go off so I kept it pointed in a safe direction and ejected the shell and reloaded a new one and it sometimes went off and sometimes didn't. Here is a video of a at home demonstration.
Now the next day, I called into Winchester and asked if they had any idea of what it could be and asked if I could just buy a new firing mechanism because that's what I thought it was. The guy on the phone said "why not just send it in?" I said "I don't want to pay a company money to fix it if I can fix it myself. He said " well it's under a 5 year parts and labor repair warranty so whatever it is it will be covered" I (not knowing about that warranty) said "wow that's awesome!! Here's what I'll do, I will go buy this same exact shotgun again and ship this gun to you because it's the middle of duck season right now and I can't afford to not have a shotgun to hunt with." He said, "well that's an expensive way of doing it but ya go buy another one and send yours in" so I did.
A month later, I receive a letter with an estimate in the mail explaining that the gun is in need of a new trigger/firing mechanism. (I already assumed that) and that they want to charge me $259.07 to do the repairs. So I think to myself "that's odd" and I give them a call. Instantly I get a guy that says I have treated my gun horribly and don't maintain it and that it's all my fault and not a faulty product from them. He continues to go into detail about it repeatedly saying that he's gonna be upfront and blunt about it. He says there's rust in there and that they would need to replace the unit. So, I told him that I don't want to be spending another $260 on the gun and I just want the gun back and I'll just buy the firing mechanism. ($100) He says " well the mechanism is a controlled part and I could not buy it" so I said well I don't understand how I'm in this situation. I call and ask to get help and order the mechanism or what not and the guy tells me it will be covered under warranty and now you guys are telling me I owe you. And to top it off I went out and bought the same exact shotgun again.......... I'm really bummed about this and would caution anyone thinking about buying a Winchester firearm to really dig deep and think about it. Don't get me wrong. I LOVE THE SXP!! But that leaves a bad taste in my mouth about Winchester and their customer service.
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