New Normal for Truck Warranty Service

[noharleyyet]

My truck is supposed to be back to me with a new engine the end of next week after a frustrating series of trial and error. If the eta is correct it will have been 10 weeks…

A ‘19 GMC 1500 6.2…has factory and extended warranty.

They relented and provided a loaner after a month of cheaper fix attempt failures.

 

[TheTone]

It’s not just trucks it’s everything.

I spent a painful hour and half on the phone today with GE customer service for a 3 year old fridge that makes a super annoying buzzing sound and spends most most of its time around 40-45 degrees inside even when set to 34. It’s probably cost me over $100 in spoiled food and a sick kid this year. They finally offered me 40% off the list price on a fridge. I said no thanks and went a bought an LG locally on sale for less than the discounted GE would have been.

 

[Nick87]

I had a 2012 ford that the Trans grenaded on
at like 40k miles. This was in I want to say 2014 long before the supply chain bs. Instead of getting me a new Trans they rebuilt it. 8 weeks driving a $*)Q!#@$ hyaundai sonata in the dead of winter for a loaner. Pleaded for a truck wouldn't budge a bit. I was killing a lot of coyotes back then and they all went in the trunk except for the last weekend those two went on the backseat. Took 7 weeks to get the parts. They blamed it on the weather. I could have gotten the parts there faster by foot/john boat for Christ's sake. Will never buy another Ford, not because of the Trans that kinda thing happens but they're warranty service was absolutely terrible. Even after I contacted corporate. Too bad because otherwise I really liked the truck.

 

[elkduds]

That's what you get for driving it.

Seriously, that is beyond frustrating. Mrs. Dud's 2012 Rav4 was garaged around Halloween. It needed the cable connecting the shifter to the automatic transmission. We finally received the part last week. It was backordered for 5 months.

 

[Southern Elk]

I’m 3 weeks into what was supposed to be a 1.5 week wait for a transfer case.

Meanwhile…

 

[338win]

My experience with FCA was beyond terrible. 6 month back log on a part I could have got amazon primed in 2 days.

Kia warranty was amazing. Needed a new engine. Got a loaner car and got a new engine at 70k miles.

The complexity of new vehicles doesn't help with warranty work.

 

[Watts307]

I was less than a few months in owning my 2015 F350 a few years back. Still had warranty etc. Check engine light comes on and they say DPF filter isn't "working" and needs to be replaced. Not knowing details on diesels yet, I said okay fix it and its under warranty. They said the DPF filter is a maintenance part and will be $4200 to replace and warranty doesn't matter.

A forced regen made a quick fix, then after 3 more check engine lights based on the emissions bs and no warranty help and they were booked 2 months out for someone to look at the truck...the truck was promptly deleted.

This truck better make it a 1,000,000 miles because I will never be able to afford a newer one lol.

 

[perma]

This thread stresses me out.
^ Automotive worker

 

[RobertD]

The complexity of new vehicles

This is something that I could really get on on soapbox about

Makes me long for the era of green Z71s. Of course I was like six then bust still

 

[RobertD]

If the eta is correct it will have been 10 weeks…

They are probably just Building it Back Better. I'm told it takes a while to do that

 

[Watts307]

This is something that I could really get on on soapbox about

Makes me long for the era of green Z71s. Of course I was like six then bust still

Or diesels without DPF DEF EGT EGR and on and on and on

 

[Addicting]

My truck is supposed to be back to me with a new engine the end of next week after a frustrating series of trial and error. If the eta is correct it will have been 10 weeks…

A ‘19 GMC 1500 6.2…has factory and extended warranty.

They relented and provided a loaner after a month of cheaper fix attempt failures.

First the diesel now the gasser. What happened, I have that same engine.

 

[Nick87]

This is something that I could really get on on soapbox about



Makes me long for the era of green Z71s. Of course I was like six then bust still



We've got a thread going on for that right now.

 

[noharleyyet]

First the diesel now the gasser. What happened, I have that same engine.

Diesel was t boned by a dude with no license. Totaled but no injuries.

 

[Bambistew]

There is a huge shortage of mechanics and It's not going to get better.

I was quoted 6 week wait and $600 to replace a seal on the front differential on my Yukon. It took me 2 hrs, maybe, and $30 in parts.

Had my pickup in the body shop last summer. Was quoted 5-7 days. Got it back 40 days later. I ran the owner through the mud online. He called me from his vacation home in Mexico and asked why I was so upset. He asked if I'd reconsider my online reviews, told him to pound sand...

Different world these days.

 

[Tradewind]

Diesel was t boned by a dude with no license. Totaled but no injuries

Jeez Harley. You're having bad luck

 

[DouglasR]

This is something that I could really get on on soapbox about

Makes me long for the era of green Z71s. Of course I was like six then bust still

The 5.7L vortec

 

[DouglasR]

The 5.7L vortec

With the cat cut off

 

[nrpate05]

Dang, my buddy has a diesel GMC Canyon that has some sort of emissions recall and it has been in the shop 6 weeks and they won't give him updates. I had the same truck and similar issues. Good luck.

 

[hank4elk]

Too many MBA's with BSU these days.

But they'll give you vouchers for miles to reclaim...