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  1. onX Hunt

    Ask your onX Hunt questions here!

    This issue is most likely related to the operating system on your computer. Windows 7 is an older operating system (Released in 2009) and it is going to struggle to run programs like onX. Unfortunately, beyond upgrading operating systems, or using a different computer, there's not really much...
  2. onX Hunt

    Ask your onX Hunt questions here!

    Sorry about the trouble there! The first thing to do is a simple log out and log back in. That should sync everything up and you should be good to go. If you're still not showing as a paid member after logging back in, shoot us an email so that we can take a look at your account to see what is...
  3. onX Hunt

    Ask your onX Hunt questions here!

    Elite members do not received imagery with higher resolution. The recent imagery feature is imagery that is taken every two weeks, but has lower resolution. Recent imagery is not intended to act as a replacement for our standard satellite imagery. It is intended to supplement the regular...
  4. onX Hunt

    Ask your onX Hunt questions here!

    There's a couple of things to try: First, double check that you are on the most updated version of the app. Sometimes, being on an older version can cause issues and updating the app can get things running smoothly again. Also, verify that you have adequate storage space on your phone. If you...
  5. onX Hunt

    Ask your onX Hunt questions here!

    Could you DM us a screenshot of what you're seeing so that we can pass that along to the engineers? That will helpful to them as they troubleshoot this for you.
  6. onX Hunt

    Ask your onX Hunt questions here!

    Much of the information in the Offroad App is also available in the Hunt App. (Such as public/private lands, recreation sites, roads, trails, etc.) The main things you gain with Offroad, which does require a separate subscription, are the color coded roads so you can easily see open/closed dates...
  7. onX Hunt

    Ask your onX Hunt questions here!

    We hear you. The snow covered imagery in western Wyoming is less than ideal. The difficulty in sourcing imagery is multi-faceted: Aerial flights are expensive, so flights are typically flown over areas that are more populated, as there is more demand for imagery in those areas. There is less...
  8. onX Hunt

    Ask your onX Hunt questions here!

    I'm sorry that you're having that crashing issue on your phone! It's probably best to send us an email at [email protected] so that we can take a look at your account and see what the potential culprit is for that issue. At this time, there are no plans to change the default color of tracks and...
  9. onX Hunt

    Ask your onX Hunt questions here!

    At this time, there is not, but that is something we may be able to do in the future.
  10. onX Hunt

    Ask your onX Hunt questions here!

    It is certainly possible. You'll just need to log out of the first account and then log into the second with the separate email address. Make sure you do this when you have good service, though. We have heard of some folks logging out when they don't have cell service or wifi and then they've...
  11. onX Hunt

    Ask your onX Hunt questions here!

    Unfortunately, that is the highest resolution possible for the recent imagery at this time. Imagery taken via satellite, like recent imagery, is lower resolution than our regular basemap imagery, which is taken via flyover.
  12. onX Hunt

    Ask your onX Hunt questions here!

    It is available right now to onX Hunt users with the Elite Membership. If you open your basemap selector button in the lower right hand corner of the map, you will see an option for "Recent Imagery." This is satellite imagery that is taken and updated every two weeks. Since it is updated more...
  13. onX Hunt

    Ask your onX Hunt questions here!

    There are a few different variables at play, so it is tough to troubleshoot here. Your best bet is probably going to be to give our customer support team a call so that they can troubleshoot this over the phone. Please give us a call at (406) 540-1600 when you have a chance.
  14. onX Hunt

    Ask your onX Hunt questions here!

    The rangefinder utilizes bluetooth, so you do not need cell service for the pin to show on your onX app. It works in offline mode, just like it does while online. It is relatively straightforward to pair your Leupold and onX Apps, and Leupold has some excellent tutorials on their website that...
  15. onX Hunt

    Ask your onX Hunt questions here!

    Excellent suggestions! We'll pass those along to the engineering team!
  16. onX Hunt

    Ask your onX Hunt questions here!

    We hear you. We've passed your feedback along to our product management folks and they do have it on the roadmap to include imagery dates in the App in the future. No ETA for when that will be live at this time, but it is something we plan to add into the app in the future.
  17. onX Hunt

    Ask your onX Hunt questions here!

    Right now, our imagery provider does not have a standard update cadence across all states. That is to say, some states are flown and updated more often than others. Minnesota, along with a few other states, have not received an update in a number years, and that is not acceptable to us. We are...
  18. onX Hunt

    Ask your onX Hunt questions here!

    We do not have an estimated release date for Android Auto at this time.
  19. onX Hunt

    Ask your onX Hunt questions here!

    The Offroad Team is planning to do some upgrades to the landscape mode. I do not have an ETA for when that will be completed and available to you in the app, but it is being worked on.
  20. onX Hunt

    Ask your onX Hunt questions here!

    Thanks for that request, we'll pass it along to our engineers for them to take a look into!

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