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  1. onX Hunt

    Ask your onX Hunt questions here!

    Sorry about the trouble there. It might be best to give us a call and we can assist you over the phone. Our number is (406) 540-1600.
  2. onX Hunt

    Ask your onX Hunt questions here!

    Without knowing the email your account is under, it's hard to diagnose what is going on with your account. Please send us an email to [email protected] or call us at (406) 540-1600 and we'll get everything back up and running for you.
  3. onX Hunt

    Ask your onX Hunt questions here!

    At the present moment, sharing is only available from one app to the same app. Hunt to Hunt, Backcountry to Backcountry, etc. So to be able to share a waypoint with your wife, she will need to have the Hunt App downloaded on her phone.
  4. onX Hunt

    Ask your onX Hunt questions here!

    Sorry about the trouble with the Forest Visitor Maps layer! We're able to replicate this on our side as well, which is the first step to correcting this bug. We're currently in touch with the Engineering team, and they will begin working to get this rectified.
  5. onX Hunt

    Ask your onX Hunt questions here!

    Sorry about the trouble there! We've seen this issue pop up a few times recently. Typically, if you can have the person sharing the waypoint send it over again, that will generate a new share link. When you accept the new shared waypoint, you should be brought to that area on your map.
  6. onX Hunt

    Ask your onX Hunt questions here!

    That's an excellent recommendation. We'll pass that along to the engineering team!
  7. onX Hunt

    Ask your onX Hunt questions here!

    They should show up on her phone if she force closes the app and then reopens it. If they do not, she may need to log out of the app on her phone and then log back in. After logging back in, you should see them showing.
  8. onX Hunt

    Ask your onX Hunt questions here!

    This is a pretty complex issue, potentially. Please give us a call when you get a chance, that is going to be the best way to troubleshoot this for you. Our phone number is (406)- 540-1600.
  9. onX Hunt

    To make sure you are properly prorated for your upgrade, please give us a call at (406)...

    To make sure you are properly prorated for your upgrade, please give us a call at (406) 540-1600. Our customer support will make sure that you are not charged the full price for an upgrade to Elite.
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  10. onX Hunt

    Ask your onX Hunt questions here!

    Hey folks, we justed wanted to let you know that we will be out elk hunting from September 7th through the 15th, so we will be unable to respond to inquiries in this thread until the 16th. If you have a pressing issue, please send an email to [email protected] and our customer support folks can...
  11. onX Hunt

    Ask your onX Hunt questions here!

    That's a good question. We do currently try to optimize our data and features so that they work as well as possible in areas with less than stellar cell service, however, there is only so much that can be done in that area. You're probably already using offline maps, but that really is the best...
  12. onX Hunt

    Ask your onX Hunt questions here!

    To troubleshoot this issue, we'll need to take a look at your account on the backend. That is a little tough to do via forum thread, so please give us a call or shoot us an email so we can get this corrected for you. Our email is [email protected] and our phone number is (406)-540-1600.
  13. onX Hunt

    Ask your onX Hunt questions here!

    Sorry about the trouble there! This is a bug that our engineers have identified and are working to correct. We don't have an exact ETA on a fix for this bug, but we do expect to have it corrected in the near future.
  14. onX Hunt

    Ask your onX Hunt questions here!

    At this point, your best option for an update is to email our customer support team and, if necessary, they'll mail you chips with the latest updates on them. That email address is [email protected]
  15. onX Hunt

    Ask your onX Hunt questions here!

    You do need to have some sort of internet connectivity (Cell Service, WiFI) to be able to pull up a new forecast. If you are going to be offline for an extended period of time, your best option is going to be to utilize a satellite communicator that has the ability to pull a weather report, like...
  16. onX Hunt

    Ask your onX Hunt questions here!

    That information is found within the weather feature of the App. You can access that by tapping the weather button in the upper right hand corner of your map screen. You can also tap anywhere on the map to pull up the query card, then tap the weather option there to pull up that information.
  17. onX Hunt

    Ask your onX Hunt questions here!

    That's a great suggestion as well and it is something that our engineers are currently exploring. As you mentioned, it would only work when both parties have cell service, but we hope to have something like this available in the future.
  18. onX Hunt

    Ask your onX Hunt questions here!

    That's an excellent suggestion and something that we have looked into. There are not currently any immediate plans to build out a sub-folder system, but that is something we will pass along to our engineers for them to take under consideration as they build out their future plans.
  19. onX Hunt

    Ask your onX Hunt questions here!

    Our minimum requirement is iOS 16 at the current time. So that does mean that devices that are not able to upgrade to iOS 16 will no longer be able to receive app updates to the onX Hunt App. Devices that are on iOS 15 or older will see app performance issues.
  20. onX Hunt

    Ask your onX Hunt questions here!

    That's an excellent suggestion. We can definitely see the utility in that. We'll pass that along to ur engineering folks to see if that is something they can build and include in a future update of the app.
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