mthillrunner
Active member
I know this is a new company so I wanted to forward to you all my recent experience with their customer service. I bought a solo last fall, used the heck out of it all fall and winter. Packed a couple elk out, too. This spring I was getting it ready for bear season and noticed on the right side the belt webbing was frayed by my hip and there was a hole thru the fabric on the waist belt. I realized quickly it was entirely my fault. That is where I carry my pistol and the grip wore on the belt causing said problem. Again, ENTIRELY my fault. Did not damage to a structural issue, would have eventually. I emailed Kurt who answered within about a day. He said send it in. I ended up dropping the pack off in bozeman on Monday, he just emailed it was on its way back repaired. I fully expected to pay for this as the warranty doesn't cover stupidity. Nope, no charge. He did what he said he would do in the timeframe he said. It's rare to see service like this and wanted to post this so folks knew they stand behind their product and service. I believe this dude will be giving more business to them.
