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I was in exactly the same position as you only i had the size 10.5 granite. The boots just didn't fit my feet well and I only had about 60 miles in them. I sent my boots in requesting an 11. They said if you have purchased them within one year or had 75% life left on the tread they would replace them at no charge. I just got the new boots last week. They were even going to send me the new model, but that would take until late July. I thought customer service was great to deal with. I didn't expect them to do that for me.