Moosie to order Big Macs from India?

[dgibson]

Apparently McD's is experimenting with outsourcing their drive-thru window staff (say what?!?). So maybe soon Moosie will have to buy his burger & shake from some guy named Bob who speaks broken English with an Indian accent:

OAK BROOK, Ill. McDonald's is testing the use of remote call centers to handle drive-thru orders.

The company's C-E-O says, "if you're in L-A and you hear a person with a North Dakota accent taking your order, you'll know what we're up to."

The world's largest restaurant chain wants to cut down on the number of mistakes at the drive-thru window. The chain's chief financial officer says a "heavy percentage" of complaints come from drive-thru customers who got the wrong order.

Call centers would help process orders faster.

Company officials say the idea is being tested at a small number of McDonald's in the Pacific Northwest. A spokeswoman says it's too early to say whether the outsourcing strategy will be used systemwide.

 

[Orca Lover]

Hmmmm, I havent noticed anything. But, I really just want to get the food and get going. I usually dont have a problem with my order though.

OL

 

[Quiet_One]

ok family be less :BLEEP: and me happier hubby wont have go try to yell at staff so hard lol it funny

 

[ELKCHSR]

I wonder how this could be cheaper than just having the one employee at the window taking the order from the fifty feet away and handing it to you when you get to the window.

 

[TheTone]

As if we needed any more reasons not to eat at McD's. I haven't ate anything from there in probably close to a year and probably won't ever again. Yeck!

 

[noharleyyet]

Yet another way to impersonalize bad food.

 

[Gunner46]

Where are they going to wind up out sourcing it to....India? I can see THAT one working out well |oo

 

[noharleyyet]

If you bank with a nationally held bank chances are when you call your branch to transact or get a balance that you're not talking to anyone at that branch, but to a call center probably hundreds of miles away...that is, if you manage to get a human response at all...and if you read the fine print, there's a fee for it.