Leupold
- Thread starter dgc1963
- Start date
runningmt
Well-known member
- Joined
- Apr 25, 2018
- Messages
- 716
That’s incredible! Brand loyalty for you I assume, doubtful they’re gonna lose you as a customer.
JohnCushman
Well-known member
Similar thing happened to me when I sent in a range finder that lost it's display. About a week later I got the newest model in the mail with a note saying they couldn't fix mine.
mdeerjunkie
Well-known member
I love leupold, their customer service always rocks! Glad they are fixing it for you.
Funny how Vortex has built a following by doing what Leupold has done with the "warranty" for about 110 years. mtmuley
prhunter
Well-known member
I love Leupold. Great product and great service.
rustednuts
Well-known member
- Joined
- Apr 7, 2018
- Messages
- 772
Good luck finding a vortex bino working for 25 years...
Shangobango
Well-known member
Thanks for the reminder. I have a 3-9 Leupold scope that the parallax went wonky on last season. Needs to go back. Can't beat their guarantee.
geetar
Well-known member
It’s amazing to me that a guy that spends as many days afield as Steve Rinella would actually use Vortex glass. Guess the sponsorship perks are as good as the warranty.
Must be. I had to send a Vortex Spotter back NIB. Shoulda shook the package. Then I would have heard the objective lens rattling around. mtmuley
D
Deleted member 38069
Guest
Leupold since I was 10 and I'm not close to changing!
vikingload
Member
- Joined
- Aug 15, 2020
- Messages
- 31
This is why I stick with Leupold, they have the best customer service and their glass the past 5 years has definitely gotten better. Love their scopes more then the two ziess scopes that I have
MorganDollar
New member
- Joined
- Aug 19, 2020
- Messages
- 1
I recently did a road trip. I came back and notice a crack on the front lens of my Bx-4 binoculars. Do you think Leupold will repair it for free?
dcopas78
Well-known member
Switched from Vortex to Leupold my last rifle scope and my last binos. Won't be going back. No comparison in quality IMO.
1100RemingtonMan
Well-known member
I have personally had excellent service from Leupold from there custom shop, buy Burris has provided the same excellent service as well. I will say today 3 of 4 of my High powered have Leupold. Competition makes a company better.
It seems like when I started hunting, Leupold was the pinnacle. Then a ton of other companies came out, and Leupold has gotten better, in part due to technology and the competition I would assume? I have had access to a crazy amount of very high-end optics over the years, mainly due to work.
I recently bought a new Leupold scope and had occasion to use one of their spotters. These are the first of their newish products that I have used in a long time, and I am very happy. Their customer service was great, the one time I had to reach out to them. I will continue to give them my money.
I recently bought a new Leupold scope and had occasion to use one of their spotters. These are the first of their newish products that I have used in a long time, and I am very happy. Their customer service was great, the one time I had to reach out to them. I will continue to give them my money.
Elkmagnet
Well-known member
Buddy had a "waterproof" vortex rangefinder get a bug (earwig) inside of it and visibly rot on the lens.
He sent it back and vortex refused to warrant it.
Its now a running joke in our group.
Jim Bradbury
New member
- Joined
- May 20, 2019
- Messages
- 23
Some of you guys have sure had a better experience with Leupold than I have had, I purchased one of their range finders in 2014 to use in Wyoming. In 2018 we went to Alaska and the thing would not range anything. Tried several different batteries same thing. After getting home from Alaska I made the three hour drive to Leupold with the range finder to have them tell me they did not make that model(TBR1200) and they would not warranty it. However they would give me 60% off of a new Rangefinder. A few hundred dollars and four days and I had the 1600 range finder.
January of this year I decided to have a custom rifle built. I was torn between a Leupold Vx6 and a Nightforce NXS for my new rifle. At the Sportsman's show in Puyallup in January prior to all this Covid19 crude I visited the Leupold booth I ended up instead of spending $1800.00 for a Vx6. I paid $2500 for a Mark 5 Leupold scope mostly because of their promotion you also got a free Kestrel with purchasing the Mark 5 rifle scope. My computer skills suck at best, after much help from Estevan at Leupold I was finally able to fill out the on line forms. Now I cannot fault Leupold on this part but they sent me an e-mail saying that they needed more information from me(Copy of Sale Receipt) unfortunately for me this e-mail went to my junk mail due to being firearm related.
After several months waiting for the Kestrel to arrive and not knowing about the e-mail that went into my junk folder. Along with several more e-mails to Estevan we figured out what happened. I found my receipt and scanned it and e-mailed to Estevan. He told me that the person that processed this was on leave for a week and he would get it to them when they returned the following week. two weeks later after not hearing from them I contacted Estevan again. He replied a day or two later to tell me that too much time had passed and they could not give me the free Kestrel as advertised and promised. But they would give me $150.00 off of one if I wanted to purchase one.
After what I feel like are two bad experiences with Leupold, I will never purchase another one of their products. Congratulations to you guys that have had good luck with them. Me not so much and I definitely am not good advertisement for them and will share my experiences with anyone anytime.
Jim Bradbury
January of this year I decided to have a custom rifle built. I was torn between a Leupold Vx6 and a Nightforce NXS for my new rifle. At the Sportsman's show in Puyallup in January prior to all this Covid19 crude I visited the Leupold booth I ended up instead of spending $1800.00 for a Vx6. I paid $2500 for a Mark 5 Leupold scope mostly because of their promotion you also got a free Kestrel with purchasing the Mark 5 rifle scope. My computer skills suck at best, after much help from Estevan at Leupold I was finally able to fill out the on line forms. Now I cannot fault Leupold on this part but they sent me an e-mail saying that they needed more information from me(Copy of Sale Receipt) unfortunately for me this e-mail went to my junk mail due to being firearm related.
After several months waiting for the Kestrel to arrive and not knowing about the e-mail that went into my junk folder. Along with several more e-mails to Estevan we figured out what happened. I found my receipt and scanned it and e-mailed to Estevan. He told me that the person that processed this was on leave for a week and he would get it to them when they returned the following week. two weeks later after not hearing from them I contacted Estevan again. He replied a day or two later to tell me that too much time had passed and they could not give me the free Kestrel as advertised and promised. But they would give me $150.00 off of one if I wanted to purchase one.
After what I feel like are two bad experiences with Leupold, I will never purchase another one of their products. Congratulations to you guys that have had good luck with them. Me not so much and I definitely am not good advertisement for them and will share my experiences with anyone anytime.
Jim Bradbury
