Quick Draw
New member
I don't know how they wrote this with a straight face.
This was a real memo sent out by a computer company (IBM) to its
employees in all seriousness. It went to all field engineers about a
computer peripheral problem. The author of this memo was quite genuine.
The engineers rolled on the floor! Especially note the last couple of
sentences.
Re: Replacement of Mouse Balls.
If a mouse fails to operate or should it perform erratically, it may
need a ball replacement.
Mouse balls are now available as FRU (Field Replacement Units).
Because of the delicate nature of this procedure, replacement of mouse
balls should only be attempted by properly trained personnel.
Before proceeding, determine the type of mouse balls by
examining the underside of the mouse. Domestic balls will be larger and
harder than foreign balls. Ball removal procedures differ depending upon
the manufacturer of the mouse.
Foreign balls can be replaced using the pop-off method. Domestic balls
are replaced by using the twist-off method.
Mouse balls are not usually static sensitive.
However, excessive handling can result in sudden discharge. Upon
completion of ball replacement, the mouse may be used immediately.
It is recommended that each person have a pair of spare balls for
maintaining optimum customer satisfaction. Any customer missing his balls
should contact the local personnel in charge of removing and replacing
these necessary items. Please keep in mind that a customer without
properly working balls is an unhappy customer.
Quick Draw
This was a real memo sent out by a computer company (IBM) to its
employees in all seriousness. It went to all field engineers about a
computer peripheral problem. The author of this memo was quite genuine.
The engineers rolled on the floor! Especially note the last couple of
sentences.
Re: Replacement of Mouse Balls.
If a mouse fails to operate or should it perform erratically, it may
need a ball replacement.
Mouse balls are now available as FRU (Field Replacement Units).
Because of the delicate nature of this procedure, replacement of mouse
balls should only be attempted by properly trained personnel.
Before proceeding, determine the type of mouse balls by
examining the underside of the mouse. Domestic balls will be larger and
harder than foreign balls. Ball removal procedures differ depending upon
the manufacturer of the mouse.
Foreign balls can be replaced using the pop-off method. Domestic balls
are replaced by using the twist-off method.
Mouse balls are not usually static sensitive.
However, excessive handling can result in sudden discharge. Upon
completion of ball replacement, the mouse may be used immediately.
It is recommended that each person have a pair of spare balls for
maintaining optimum customer satisfaction. Any customer missing his balls
should contact the local personnel in charge of removing and replacing
these necessary items. Please keep in mind that a customer without
properly working balls is an unhappy customer.
Quick Draw