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  1. onX Hunt

    Ask your onX Hunt questions here!

    If you can email [email protected], they'll be able to help you get everything working again.
  2. onX Hunt

    Ask your onX Hunt questions here!

    Can you try clearing your cache on your browser and trying again?
  3. onX Hunt

    Ask your onX Hunt questions here!

    I just chatted with a member of our Engineering Team. Basically, right now our Offroad team is working on building landscape mode and it will be available in that app first. The reason for this is that Offroad has, by far, the largest portion of users that utilize tablets. Tablet users are a...
  4. onX Hunt

    Ask your onX Hunt questions here!

    We will pass that along to our Engineering team. Thank you!
  5. onX Hunt

    Ask your onX Hunt questions here!

    We use a national data source for most of our maintained roads data. Of course, there is always the possibility of some errors, but we have found our data source to be quite accurate overall. If you see what you believe to be an inaccurately marked road or some other type of error, please use...
  6. onX Hunt

    OnX maps on your video display in Truck

    If you can send us a DM with the email address associated with your onX account, I can get in touch with the folks who run those notifications and see what we can do to get them turned off for you.
  7. onX Hunt

    OnX maps on your video display in Truck

    Yep, it is available for Apple Car Play right now and Android Auto is coming soon.
  8. onX Hunt

    Ask your onX Hunt questions here!

    That is good feedback, I'll be sure to pass that along to the engineers.
  9. onX Hunt

    Ask your onX Hunt questions here!

    The App and Web Map are both designed to open up to the area that you were viewing when you last closed the map. We are not able to ping your location until you click the location button on the map and that is why it does not open up to your current location. At this time, we do not have the...
  10. onX Hunt

    Ask your onX Hunt questions here!

    You do need to have an Elite Membership in order to access the new Terrain-X feature.
  11. onX Hunt

    Ask your onX Hunt questions here!

    Looks like there is an issue in one of our systems here and it is not recognizing your Elite account. Can you send us a DM letting us know the email address associated with your account?
  12. onX Hunt

    Ask your onX Hunt questions here!

    That was the best imagery that was available to us at the time that we acquired updated imagery from our provider. We understand that it is definitely less than optimal to have snow coverage on the imagery and we are looking at other potential sources that feature less snow coverage...
  13. onX Hunt

    Ask your onX Hunt questions here!

    My apologies on the confusion there, I should have asked earlier if you were on an Apple or an Android phone. Currently, layers are only available in 3D mode on Android devices. We are working to improve 3D on Apple devices and once those changes are in place, layers will show in 3D on Apple...
  14. onX Hunt

    Ask your onX Hunt questions here!

    Happy to hear that everything is working for you now. I should have recommended an app update right off the bat, my bad on missing that! Let us know if you have any issues in the future.
  15. onX Hunt

    Ask your onX Hunt questions here!

    Yes, stay tuned!
  16. onX Hunt

    Ask your onX Hunt questions here!

    I am unable to share the name of the satellite imagery provider that we use, unfortunately. If you can give a general idea of the area you are looking at, though, I will pass it along to our Mapping Team so that they can look at the imagery sources that are available to us there and they may be...
  17. onX Hunt

    Ask your onX Hunt questions here!

    Are you trying to share a waypoint with yourself? Meaning, sharing a waypoint that is already on your account? If so, that action will result in an error message as the waypoint is already on your account and it cannot be shared to the account it originated from. If you are trying to share it...
  18. onX Hunt

    Ask your onX Hunt questions here!

    That is the issue. I'm guessing your account is associated with your email address, but if you're logged in with your Apple ID, the layers won't work as your paid membership is not associated with your Apple ID. If you can log out, you should be able to log in with your regular email address. If...
  19. onX Hunt

    Ask your onX Hunt questions here!

    Unfortunately, we do not have the ability to do that currently, but that is something we would love to offer in the future and we are looking into it. I do not have any sort of ETA on when that may be available, unfortunately.
  20. onX Hunt

    Ask your onX Hunt questions here!

    Those layers are available on the phone app, so there could be a couple of things happening here. First, double check that you have those layers turned on in the Map Layers section of the App. If you are not able to turn those layers on, tap on the three horizontal lines in the upper left...

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